The Premier
Laboratory Informatics Experts

ELN Hyper-Care Support

So your ELN solution is fully implemented, all the testing and documentation is complete, and you think you are ready to go-live.  However, you know that if there are any glitches or if the users (lab technicians, scientists, supervisors, partners, managers) have difficulties or get frustrated, then you laboratory information system implementation will fail.  Go-live, as well as the next couple of weeks, may well the most critical timeframe in your long quest to improve the laboratory’s effectiveness, efficiency, productivity, information flow, regulatory compliance, and discovery rate.

How we can help you support your ELN during go-live and beyond

CSols has been successfully implementing and delivering laboratory informatics solutions for over a decade (Project Case Studies).  Our seasoned Informatics Consultants each of whom have an average of 15 years of experience; have developed a complete go-live support offering that we call Hyper-Care Support (HCS).  HCS ensures that your laboratory information solution will get deployed cleanly and all of the users will be delighted.  The key to a successful ELN go-live is training and support.

The laboratory information system training must be developed and delivered prior to the go-live date but no earlier than two weeks beforehand.  Additionally, the ELN training courses and materials must be configured and customized to not only reflect your system’s implementation but to reflect the role (i.e. lab technician, scientist, supervisor, system administrator, etc.) of the trainee.  Additional training of your system administrator and super users should also be conducted in an informal, unstructured manner which we do by having our ELN consultants sit side by side with your team leaders to transfer knowledge and the specifics of your ELN solution.

However, despite all your efforts to train the users and administrators of the laboratory information system, there will inevitably be questions and hiccups when you officially go live.  How this is handled is the true make or break test of your project.  All of these questions and issues must be handled professionally, fully, and rapidly or frustration will set in and your adoption rate will plummet.  For this reason, CSols’ laboratory informatics consultants provide both on-site and telephone support during this critical stage.  Our experts will be there with your team to make sure that all questions and issues are handled.

Deliverables - CSols, Inc.

Deliverables
Include:

  • Role-based Training Courses
  • Customized Training Materials
  • Training Workbooks
  • Telephone Support
  • On-site Support
    • End user support
    • System manager support
    • Knowledge Transfer

 

Benefits derived from CSols Hyper-Care Support services

CSols’ Hyper-Care Support ensures that your ELN will launch cleanly and that you will attain the highest level of adoption and utilization of your laboratory informatics solution.  Additionally, the ELN role based training, knowledge transfer, on-site support, and telephone support offered with Hyper-Care Support will ensure that the frustration level of your techs, scientists, supervisors, and managers will be minimized and your laboratory’s effectiveness, productivity, and discovery rate will increase.

At CSols, we practice Excellence by Design.  When we provide ELN Hyper-Care Support your laboratory informatics system adoption rate and utilization will become excellent.  User satisfaction, as well as your organizations overall productivity and effectiveness, will greatly increase.


Rather Talk To Someone?

If you’d like to discuss your options and needs for support while going live with your ELN system, we’d be happy to talk one-on-one with you.

Let's Talk: Implementation Services - CSols, Inc.

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